Every Return Gets A Decision

Every Return Gets A Decision

by Mark Palumbo Director of Business Development, PanurgyOEM In my years in this business, I’ve seen every approach imaginable. Some work. Most don’t. The difference usually comes down to one thing: velocity. Here’s a truth that too many operations leaders learn the...
What is Reverse Logistics?

What is Reverse Logistics?

by Mark Palumbo Director of Business Development, PanurgyOEM Reverse Logistics Definition Reverse logistics is defined as the set of operations associated with the return and subsequent disposition of products sold.  For example, a sweater received as a birthday...
JUMP START YOUR BUSINESS

JUMP START YOUR BUSINESS

by Mark Palumbo Director of Business Development, PanurgyOEM What is your Re-Startup Plan as a company? When things begin to progress back to normal, is your company in a position to pick back up where they left off? How are you going to immediately service your...

Customer’s experience when a repair is required

A customer’s most important experience with your company may be when a repair is required. Charlie Mantione, EVP & Chief Revenue Officer 22 March 2017 You work hard to build your customer relationships, be there for them when they need support. When a customer...