by Nicolas Carlson | Jul 15, 2026 | Logistics
by Mark Palumbo Director of Business Development, PanurgyOEM You Know How Many Products Came Back. Do You Know Why? A returned product is a line on an RMA report, a task to complete, a ticket to close. That’s how most operations treat it: receive it, diagnose...
by Nicolas Carlson | Jun 17, 2026 | Logistics
by Mark Palumbo Director of Business Development, PanurgyOEM Two identical units come off my refurb line on the same day. Same condition, same cost to restore. One unit returns 70% of retail. Another returns 20%. The difference has nothing to do with the repair....
by Nicolas Carlson | May 20, 2026 | Logistics
by Mark Palumbo Director of Business Development, PanurgyOEM Introduction Here’s something I’ve noticed over the years. When you ask most operations leaders how their returns are being handled, they’ll tell you it’s covered. One vendor is...
by Nicolas Carlson | Apr 15, 2026 | Logistics
by Mark Palumbo Director of Business Development, PanurgyOEM The Return That Came Back Working Is the One Most Likely to Be Written Off This piece originally ran in Returns, Repairs, Reality — a private newsletter for operations and supply chain leaders in electronics...
by Nicolas Carlson | Mar 19, 2026 | Logistics
by Mark Palumbo Director of Business Development, PanurgyOEM This piece originally ran in Returns, Repairs, Reality — a private newsletter for operations and supply chain leaders in electronics manufacturing and distribution. It’s the third in a series that has...
