Refurbishment Store Fulfillment Service

According to Accenture & TechSee, 68% of all consumer electronics returns are classified as “No Fault Found” (NFF). 

Furthermore, 41% of consumers returned a non-defective item in the last 12 months, resulting in more than $17 billion in annual lost revenue for retailers, distributors, and manufacturers.

Once the seal is broken or the box is opened, the product becomes “B stock”, and as long as those returns remain unrefurbished, they’ll keep losing value until they become pallets of junk destined for the e-cycling bin.

We help manufacturers & distributors extract value from your B stock.

Selling refurbished items through a Refurb Store, and reclaiming value from B stock.

 Let’s talk about your “Refurb Store”. Do you have one? Apple and Amazon sell refurbished products.  So do Dell, HP, Samsung, and Best Buy.

The global refurbished electronics market was $271 billion in 2024 and is projected to reach $475 billion in 2032.

Three huge benefits of selling refurbished products.

1. Selling refurbished products lets your customers buy your products at a lower price and keeps them with your brand.
2. A Refurb Store enables you to reclaim revenue on merchandise that might otherwise be written off. 
3.  Offering refurbished products significantly reduces waste.

How to launch your own Refurb Store.

Launching a refurb store may sound like a daunting undertaking when you consider the number of “touches” your returns require to make them “refurb-store-ready”. 

You’ll need: 

• Staff
• Training
• Warehouse space
• Test equipment
• Shipping capabilities, etc.

Maybe you already have a Refurb Store?

Do you have an effective turnaround time from receipt of the returned product to a sellable product in 72 hours or less?

Do you have staff available during slow times?

Do you have staff available during high-volume times?

Do you have a more valuable use for your warehouse and workspace that is currently assigned to refurbishment activity?

Do your returned items ever just sit untouched on a pallet? 

It’s situations like these where we’ve helped multiple manufacturers & distributers with their Refurb Stores

PanurgyOEM has been in the electronics repair & refurbishment business for more than 40 years. 

Just this year, we reached a new milestone of 45,000 repairs in a single month. 

We’ve developed tight and efficient processes allowing us to deliver quality repairs at competitive prices. 

Here’s how we can help you launch (or improve) your “Refurb Store”.

Our Refurb Store Fulfillment Service was developed to help manufacturers and distributors reclaim value from their returns. 

We handle all the backend services for your Refurb Store:

1. Receive and log your returned items.
2. Validate that the return is correct.
3. Inspect and test the product using a standard “Pass/Fail” methodology to your standards.
4. Clean the product and ensure all accessories are included in the box. (power cable, instructions, etc.)
5. Package the item, make it ready for shipping.
6. Update inventory, add it to the warehouse stock. (all within 48 hours)
7. Connect with your e-Commerce system to immediately ship your orders. 

You run the store, we’ll handle fulfillment. 

We’ve found that keeping a returned product in motion, meaning we don’t let it sit on a pallet, in an unsellable condition, is the best way to recover value from your returns.  

If you’re sitting on B-stock inventory and wondering whether a refurb store makes sense for your business, let’s talk. If you already have a refurb store but struggle with turnaround times or staffing elasticity, let’s talk about that too.

We’ve spent 40+ years solving these exact challenges for electronics manufacturers and distributors. Schedule a consultation at [contact info] to explore what’s possible for your returns operation.