Reverse Logistics Services for Electronics Manufacturers

Repair-capable reverse logistics from a single US facility — returns received, diagnosed, repaired, refurbished, and redistributed without leaving our Rockaway, NJ dock.

PanurgyOEM is a US-based reverse logistics partner for electronics manufacturers, specializing in returns management, depot repair, refurbishment, and value recovery from returned devices. Operating from a 90,000 sq. ft. facility in Rockaway, NJ — minutes from the Port of New York and New Jersey — we handle the full returns lifecycle in a single location: RMA processing, diagnostics and testing, component-level repair, refurbishment, repackaging, and redistribution back into your sales channel. For over 40 years, electronics manufacturers have relied on PanurgyOEM to recover value from returned inventory and extend the lifecycle of their products.

What We Handle

Electronics manufacturers partner with PanurgyOEM when they need a US-based operation that manages the full return lifecycle — not just warehousing, but diagnosis, repair, refurbishment, and redistribution — without shipping products to multiple facilities.

Our reverse logistics services include:

• RMA intake and processing
• Diagnostics, grading, and condition reporting
• Component-level repair and refurbishment
• Repackaging and restocking as like-new inventory
• De-manufacture and parts harvesting
• Recycling and EPA-compliant disposal
• Warranty management
• eCommerce integration and redistribution
• After-market call center support

Repair Down to the Component Level

Our highly trained repair teams resolve issues at the assembly, sub-assembly, or component level. Every repaired unit is reviewed against current engineering change notices (ECNs) before moving through our Quality Control process — ensuring refurbished products meet the same standards as new.

We repair:

• Consumer electronics
• Computers and laptops
• Pro audio equipment
• Industrial controls
• IT and communications equipment

Exchange Program

No one wants to wait weeks for a repair. Our exchange program allows us to immediately replace a customer’s damaged unit with a refurbished replacement while we repair the original. We manage the full exchange process — return authorization, unit tracking, and client communication — keeping your customers informed and minimizing disruption.

Engineering Feedback

Because we handle repairs at scale, we see patterns in what fails and why. We share that data with our manufacturing clients — component failure rates, common defects, repair trends — providing engineering insight that informs product design and reduces future return rates.

Ready to Build a More Efficient Reverse Logistics Operation?

PanurgyOEM has been the trusted US-based repair and returns partner for electronics manufacturers for over 40 years. Contact us to schedule an introductory call and learn how we can recover value from your returned inventory.