DEVICE RENTAL & SUBSCRIPTION
Reverse logistics and repair, built for device rental companies
You’re not selling the device. You’re renting its uptime.
OR CALL US
973-625-4056
45,000
repairs in a single month
4-day
average Dock-to-Stock turnaround
90,000
sq ft US facility
40+
years in business
THE PROBLEM
Your fleet is only as big as your repair loop
The business is simple to describe and hard to run: put mission-critical devices in the field, keep them working, and if one fails, get a working unit back fast. When a unit comes back, it isn’t just a repair cost. It’s an asset that stopped earning, and slow reverse logistics rarely shows up as one big loss. It shows up quietly, as a fleet that costs more than it should to keep running.
The hot-swap trap. Most operators cover a slow repair cycle by buying new units to swap in. It keeps customers happy, so it feels like a fix. It isn’t. You pay twice: once for the spare, and again for the dead unit still sitting on the shelf. New devices should fund growth, not paper over a slow loop.
What a missed SLA really costs. The uptime and turnaround commitments in your contracts are probably part of what won you the deal. A missed SLA rarely blows up in the moment. Your customer logs it, and it sits. Then it resurfaces at renewal, when the contract you fought for is back up for debate.
THE LOOP
What a real Dock-to-Stock loop looks like
We own the full return-and-repair lifecycle under a single roof, so units don’t bounce between vendors and warehouses losing time at every handoff.
I. Returns receipt with near-real-time status on every unit
II. Diagnosis
III. Data wipe and the correct software build reflashed per customer
IV. Component-level repair, not just board swaps
V. QC and battery testing
VI. Kitting & packing
VII. Shipment back to the field
VIII. Warehousing for later order fulfillment
IX. Integration with your eCommerce or shipping systems
X. Visibility: device status, repair trends, failure analytics
One facility means no double-touch handoffs. Cross-trained staff means the loop scales with demand spikes without you paying for idle capacity.