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Since its' inception in 1984 PanurgyOEM has been supporting the nations finest electronic manufacturers. Our Manufacturer trained technical staff is educated to replicate the same repair processes found in our partners overseas factories. PanurgyOEM is ISO9001:2008 certified and is committed to its' quality standards
We are pleased to have grown our Denon support by adding Factory Service Repairs. We have years of experience with Denon products as a refurbishing center and as a satellite factory service location.
Repairs can be either shipped in for service or if you are local we do accept walk in repairs.
Panurgy requires that all products in/out of warranty have a SRA number before shipment to our facility.
We will follow the same procedures as Denon.
All warranty repairs need to be accompanied by a Proof of Purchase showing the unit is within the warranty period. It is the customers responsibility to ship (or drop off) the failed unit to our Rockaway Facility. Please be sure the product is packed appropriately and insured from any damage in transit; once repaired the item will be shipped back to you at our expense.
We will also perform out of warranty repairs at rates consistent with Denon. It is the customers responsibility for round-trip shipping (or drop off) of the failed unit to our Rockaway Facility. Please be sure the product is packed appropriately and insured from any damage in transit.
For all INTERNATIONAL Shipments, customer is responsible for duties and taxes. If the wrong box is checked, package will be refused.
PREFERRED METHOD OF SHIPPING: FEDEX or UPS
Units that are sent in without contact information and are unclaimed for 90 days will be considered abandoned, and will be scrapped.
Please make sure to include contact information
Out of warranty estimates will be emailed within 4 business days. Please ensure panurgyoem.com is listed as a safe sender to prevent these emails from redirecting to your spam/junk email folder. If you do not receive the estimate within 4 business days, please check your spam/junk folder prior to contacting customer support.
Please note we may need to repack unit for safe return shipping.
For In or Out of warranty repairs a warranty form must accompany your unit. Please click on the following link and fill the form out completely and include in your box.
For ESCIENT products, please click here and fill out the on-line form.